Terms and conditions
Article 1. Identity of the trader
Snooflee
Registered address: Van Iddekingeweg 138 - 25, 9721 CL Groningen, the Netherlands
Email: info@snooflee.shop
Chamber of Commerce number: 42152901
VAT identification number: NL247460989B02
Article 2. Applicability
These terms and conditions apply to every offer made by Snooflee and to every distance contract concluded between Snooflee and the consumer. The text of these terms is made available to the consumer before the contract is concluded.
Article 3. The offer
All offers on the website are without obligation and valid while stocks last. Product descriptions are detailed enough to allow a proper assessment. Obvious mistakes or errors in the offer are not binding on Snooflee.
Article 4. The contract
The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions. Snooflee confirms receipt of the order by email.
Article 5. Right of withdrawal
The consumer has the right to withdraw from the contract within fourteen days without giving reasons. That period starts the day after the consumer receives the product. After notifying us, the consumer has another fourteen days to send the product back. See the page Returns and right of withdrawal for the full procedure and the model form.
Article 6. Prices
All prices shown are in euros and include VAT, unless expressly stated otherwise. Prices will not be increased during the validity period stated in the offer, except for price changes resulting from changes in VAT rates.
Article 7. Payment
Payment is made using the payment methods offered on the website. The consumer is obliged to report any inaccuracies in payment details provided to Snooflee without delay.
Article 8. Delivery and performance
Snooflee takes the greatest possible care when carrying out orders. The place of delivery is the address the consumer has made known to Snooflee. We deliver within thirty days of the order at the latest, unless agreed otherwise. If we cannot, the consumer may cancel the purchase free of charge. The risk of damage or loss during shipping lies with Snooflee until the moment the consumer receives the parcel. See the page Shipping and delivery for expected delivery times.
Article 9. Conformity and warranty
Snooflee guarantees that the products comply with the contract, the specifications stated in the offer and the applicable statutory provisions. If they do not, the consumer is entitled to repair, replacement or a refund. This statutory right is separate from the cooling-off period and does not expire after fourteen days.
Article 10. Safe use
Our products are dog toys, not indestructible materials. Let your dog play with them under supervision and check the toy regularly for damage. If you see a tear, take the toy away. Do not play tug of war with the Snooflee Quacker, which is also stated on the product page.
Article 11. Liability
Snooflee is liable as the law prescribes. We do not limit our liability for damage caused by intent or gross negligence, for death or injury, or in any other case where the law does not permit limitation.
Article 12. Complaints
Complaints about the performance of the contract must be submitted in full and clearly described within a reasonable time via info@snooflee.shop. Snooflee answers complaints within fourteen days. If we cannot reach a solution together, the consumer may turn to the European online dispute resolution platform at ec.europa.eu/odr.
Article 13. Applicable law
Dutch law applies to contracts between Snooflee and the consumer, without prejudice to the mandatory consumer protection of the country where the consumer lives.